Frequently asked questions (FAQ)

1. What is REINALP?

REINALP is an outdoor brand focused on creating reliable, functional and durable gear for hiking, trekking, camping and everyday adventures. Our mission is to help you explore nature with confidence.
2. Where do we ship?

We ship to most countries worldwide. Shipping options and delivery times are shown during checkout based on your location.
3. How long does shipping take?

Delivery times vary depending on your destination. Orders are typically processed within 1–3 business days, with shipping taking between 5–15 business days.
4. How can I track my order?


Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
5. What if my order arrives damaged?


If your order arrives damaged or defective, please contact our support team within 48 hours of delivery. Include your order number and photos of the product, and we'll help resolve the issue as quickly as possible.
6. What is your return policy?

We accept returns within 30 days of delivery for unused items in their original condition and packaging. Please contact us before sending your item back.
7. How do I choose the right size?

Each product includes a detailed size guide. If you're between sizes or need advice, our customer support team is happy to help you find the best fit.
8. How can I contact REINALP?

You can reach us through our contact form or by email. We aim to respond to all inquiries within 24–48 business hours.